TECHNICAL SUPPORT
We offer a structured and highly professional service, managed exclusively by specialized in-house staff with expertise gained through more than 45 years of experience in the metalworking industry.
We support our customers at every stage, from selecting the right solution to providing ongoing operational support.
Direct expertise and comprehensive support
Our in-house technicians directly manage the entire project process: from consultation during the purchasing phase through installation, to commissioning and initial training. Our in-depth knowledge of machinery and production applications allows us to offer solutions that are truly tailored to operational needs, ensuring reliability and consistent performance over time.
Rapid response and business continuity
We offer scheduled maintenance, remote assistance, and direct telephone support to ensure prompt resolution of any issues. In the event of a machine breakdown, we respond within 24–36 hours to minimize downtime. Our service is complemented by component and spare parts management to ensure consistent performance and full system efficiency.
Frequently Asked Questions
How quickly do you respond in the event of a machine breakdown?
We guarantee a technical response within 24–36 hours of your request, with the goal of minimizing downtime and quickly restoring full operational capacity.
Are the technicians in-house or external?
All of our technicians are in-house staff who are highly specialized and trained, with expertise gained through more than 45 years of experience in the industry. We do not use outside technicians.
Do you offer remote support?
Yes, we offer direct telephone support and remote assistance services, which enable prompt diagnosis and rapid response.
Do you supply genuine replacement parts?
We supply genuine, certified replacement parts, ensuring full compatibility with the machines and guaranteeing safety, reliability, and long-term performance.
Do you also handle installation and testing?
Yes, we handle all phases of installation, testing, and machine commissioning directly, including initial staff training.
What is the fastest way to contact you?
The quickest way to contact us is through the form on our website. Alternatively, you can email us at info@ckmachinetools.it.