--- title: Support | CK Machine Tools description: Direct technical support for fiber laser machines and press brakes. In-house technicians, 40 years of experience, on-site within 24-36 hours. --- [![LogoLit](https://www.ckmachinetools.it/hubfs/LogoLit.png)](https://www.ckmachinetools.it/en/) - [English](https://www.ckmachinetools.it/en/support) - [Italiano](https://www.ckmachinetools.it/assistenza) - [Flat bed laser cutting machines](https://www.ckmachinetools.it/en/flat-bed-laser-cutters) - [Ecolaser](https://www.ckmachinetools.it/en/flat-bed-laser-cutting-machines-ecolaser) - [HGLB](https://www.ckmachinetools.it/en/flat-bed-laser-cutting-machines-hglb) - [HGT](https://www.ckmachinetools.it/en/flat-bed-laser-cutting-machines-hgt) - [Tube metal cutting machines](https://www.ckmachinetools.it/en/laser-tube-cutting-machines) - [Horizontal](https://www.ckmachinetools.it/en/horizontal-tube-metal-cutting-machines) - [Vertical](https://www.ckmachinetools.it/en/vertical-tube-metal-cutting-machines) - [Press brakes](https://www.ckmachinetools.it/en/press-brakes) - [Electric](https://www.ckmachinetools.it/en/electric-press-brakes) - [Hydraulic](https://www.ckmachinetools.it/en/hydraulic-press-brakes) - [Technical support](https://www.ckmachinetools.it/en/support) - [English](https://www.ckmachinetools.it/en/support) - [Italiano](https://www.ckmachinetools.it/assistenza) [CONTACT US](https://www.ckmachinetools.it/contatti) 1. [CK Machine Tools](https://www.ckmachinetools.it/en/) 2. Support CK MACHINE TOOLS # TECHNICAL SUPPORT We offer a structured and highly professional service, managed exclusively by specialized in-house staff with expertise gained through more than 45 years of experience in the metalworking industry. We support our customers at every stage, from selecting the right solution to providing ongoing operational support. [Discover more](https://www.ckmachinetools.it/en/support#assistenza)   ![Supporto-1](https://www.ckmachinetools.it/hubfs/Supporto-1.png "Supporto-1") SUPPORT ## Direct expertise and comprehensive support Our in-house technicians directly manage the entire project process: from consultation during the purchasing phase through installation, to commissioning and initial training. Our in-depth knowledge of machinery and production applications allows us to offer solutions that are truly tailored to operational needs, ensuring reliability and consistent performance over time.  [Consult our team of experts](https://www.ckmachinetools.it/en/support#form) SUPPORT ## Rapid response and business continuity We offer scheduled maintenance, remote assistance, and direct telephone support to ensure prompt resolution of any issues. In the event of a machine breakdown, we respond within 24–36 hours to minimize downtime.  Our service is complemented by component and spare parts management to ensure consistent performance and full system efficiency. [Check the status of your machine](https://www.ckmachinetools.it/en/support#form) ![InterventiRapidi](https://www.ckmachinetools.it/hubfs/InterventiRapidi.png "InterventiRapidi") FAQ ## Frequently Asked Questions ### How quickly do you respond in the event of a machine breakdown? We guarantee a technical response within 24–36 hours of your request, with the goal of minimizing downtime and quickly restoring full operational capacity. ### Are the technicians in-house or external? All of our technicians are in-house staff who are highly specialized and trained, with expertise gained through more than 45 years of experience in the industry. We do not use outside technicians. ### Do you offer remote support? Yes, we offer direct telephone support and remote assistance services, which enable prompt diagnosis and rapid response. ### Do you supply genuine replacement parts? We supply genuine, certified replacement parts, ensuring full compatibility with the machines and guaranteeing safety, reliability, and long-term performance. ### Do you also handle installation and testing? Yes, we handle all phases of installation, testing, and machine commissioning directly, including initial staff training. ### What is the fastest way to contact you? The quickest way to contact us is through the form on our website. Alternatively, you can email us at [**info@ckmachinetools.it**](mailto:info@ckmachinetools.it).  CONTACT US ## Do you need more information? Contact us! ![LogoFooter](https://www.ckmachinetools.it/hubfs/LogoFooter.png) **CK Machine Tools s.r.l.**SEDE LEGALE: Via N. Mandela, 20 24048 Treviolo (BG) SEDE OPERATIVA: Via Don Milani, 2A, 24050 Zanica (BG) P.IVA 01386770190 - C.C.I.A.A. di Bergamo N.REA BG-425337 - Cap. Soc. € 12.000,00 ### Products - [Flat bed laser cutting machines](https://www.ckmachinetools.it/en/flat-bed-laser-cutters) - [Tube metal cutting machines](https://www.ckmachinetools.it/en/laser-tube-cutting-machines) - [Press brakes](https://www.ckmachinetools.it/en/press-brakes) ### CK Machine Tools - [About us](https://www.ckmachinetools.it/en/about-us) - [Technical support](https://www.ckmachinetools.it/en/support) - [Spare parts](https://www.ckmachinetools.it/en/spare-parts) ### Contact Us - [ckmachinetoolssrl@pec.it](mailto:ckmachinetoolssrl@pec.it) - [info@ckmachinetools.it](mailto:info@ckmachinetools.it) - [+39 3345313384](tel:+393345313384) © 2020 Company All rights reserved | [Privacy Policy](https://www.iubenda.com/privacy-policy/55713608) | [Cookie Policy](https://www.iubenda.com/privacy-policy/55713608/cookie-policy) ```json { "@context" : "https://schema.org", "@id" : "/en/support#webpage", "@type" : "WebPage", "description" : "Direct technical support for fiber laser machines and press brakes. 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